Customer Testimonials
So kind and professional! They squeezed me in and got my car working again fast!
Went in for a possible trade in and ended up leaving with a new to us car within the requirements we needed and the best experience we have had at a dealership. We were lucky enough to be greeted immediately by Bryan and had his help through our entire experience and he was absolutely amazing. He made it seamless and extremely quick (our entire experience took just under 3 hours). Beyond impressed with this dealership and will continue to give them our business!
I have been dealing with an intermittent issue that clears every time the vehicle is turned off (so hard to pin point). This was the third visit and yea frustrating but I felt taken care of with Jason I explained the same problem but I was leaving town and it seemed as important to them as it was for me and because they cared our family trip was not ruined and it was an amazing trip. Jason definitely did his due diligence to make sure this does not happen again. They also were very willing to own their possible mess ... Read More Google - Jun 9, 2026
Service Managers were professional and very helpful
They gave me a ride home, service was quoted and delivered exactly on time. I work in this industry and it is rare to have such great service. Marcus was my advisor and I highly recommend this dealership.
I have used Ken Garff Service for my first general maintenance and a recall repair. They are quick, helpful, and clear with expectations. No issues at all. I will continue to use for my dealership service needs.
Both Jeff and Steven have been great in the service department. They provide fast and friendly service which is very appreciated.
Great service. Jeff is awesome
Jeff is best I only come here to service my car and he’s excellent and always nice and helpful. He goes the extra mile every time for me and I just appreciate that so much.
Worked with Sam … bought a brand new Buzz.. Sam was great to work with. He is dialed in with the process and very knowledgeable. Would buy our next car with him as well.
Great service
We recently bought a new car here and couldn't be happier! Lisa was amazing and worked with us on getting something we love! She and the team worked a miracle when we believed we didn't have options and for that I am grateful! If you are planning on going here go with Lisa!!
Good customer service. The only recommendation I would have is it would be great if they had LYFT service to take you home. Henery Ford has this when I take my truck in. Its very convenient one of the main reasons I go there instead of the first dealership closer to my house.
OK, since Google will only let you leave one review per account. I had to edit this and add another name I would like to thank Niko for all his help today 6/7/26 .
I don’t know what department he worked in, but he was very helpful in fixing my light for me !👍 I really had a wonderful experience at Ken Garff Volkswagen Gilbert yesterday. Sam Hoffmann Was truly an amazing sales associate he went above and beyond to make sure that I got the best deal and I was comfortable with everything. He was also very knowledgeable about all of ... Read More Google - May 27, 2026
Thank you!
Came for a check engine light, very attentive, offer me a loaner car, problem was a defective part, change without charge and gave me an oil change also. Five stars ,
My oil change was completed by the stated time. The staff was pleasant and professional.
1st oil change. Process was very smooth and it was the 1st time slot for the day. 35 min and done!
My sales guy Tristan was very professional, kind, and quick to help me throughout the process. I felt well taken care of overall and was impressed with how he handled the deal.
However, the vehicle I purchased did have some condition concerns that I pointed out — the tires (which were a very big deal to me), a significant scratch on the back bumper, and worn floor mats. The only solution offered for the tires was an additional $1,500 charge in finance, which was disappointing.
To finalize the deal, I asked for the floor mats to be replaced. When I drove off, ... Read More Google - May 25, 2026
Great customer service, clean establishment, good vibes overall from everyone. Sam was super helpful in a no pressure atmosphere and made sure I was happy.
Great service from the Volkswagen team. The service advisor was great and I was in and out of there fairly quickly.
Great customer service, valued my time. In and out within hour.
KenGarff ran diagnostic on possible recall issue, which had already been addressed. Further inspection resulted in damaged bushings of the A- frame control arm. Warranty agency sent me back to Cardinaleway Mazda for repair. Very professional staff in the Service Advisory Dept. Great service.
Diego was awesome and the process was seamless!!
Great service
The chair are uncomfortable when waiting for a while 😐 I felt like I was yelling at at sales person, but other then those small inconveniences, it was an awesome experience. I would highly recommend them. My sales team was professional, courtesy, knowledge and patience.
Thank you to all in the service department, specifically Steven C. For taking care of my Taos. Took care of all the items needing attention. Thank you to the technician who worked on my car. You do amazing work. Never had a bad experience at this dealership. Thank you for all you do.
Super fast service and a courtesy shuttle was offered. Thank you!
Great staff! Jeff is always professional and courteous.
I discovered Garff dealerships after buying a car from them in Nevada and they gave me three free oil changes as a gift . After using all three I wanted to go back to them after they made me feel comfortable in trusting them. I know it’s just an “oil change “ but they kept me informed on what they were doing and what they recommended that needs to be done, which wasn’t much and that was needed just due to wear and tear, I would of replaced them anyway. Anything that I may need to do to my car ... Read More Google - May 13, 2026
Always have a great and easy experience with this dealer.
Once again, this Volkswagen dealer has been so helpful for me. I take it here every time I have something going on with my car. Recently, I had a tire blow on the freeway and they stayed past closing time to make sure they could get my car in to be serviced. I love them so much!!
We had a great experience with Gilbert VW who made it really easy to buy a car and pit together a deal that worked for us. Damon in sales was super helpful and flexible, even delivering the car to our door after hours so we could have it for the next day.
Tristan and the team made the process of buying our new Golf R a seamless affair. Great job!
Great customer service
nick s helped answer lots of my questions! very bright young man! was a pleasure speaking with him
I had a great experience at Ken Garff Volkswagen, thanks to Tristan. He was friendly, knowledgeable, and made the whole process quick and easy. I never felt pressured, and he answered all my questions clearly. If you’re looking for a smooth car-buying experience, I definitely recommend asking for Tristan.
The sales rep here Damon was very helpful and did everything he could to assist me. Although the initial car I wanted to purchase sold he was able to help me find another option well suited for my budget. He was patient with me and understood my needs. After searching high and low and being new to Arizona I would definitely shop here again. I got great value for my trade and the finance team was able to work out the best possible deal for me. So Angie shoutout to Peter for getting the paperwork done and an even bigger ... Read More Google - May 2, 2026
Our auto is a VW Tiguan and the 2nd one we have owned. Prior VW autos we owned over decades were convertible beetle, square backs and Passat. Having work done on our vehicles over many years and I can say the service manager, Jeff at Gilbert VW dealership is very good with us every time. Trust and confidence is huge these days and we feel like Jeff takes great care of us each time. We always ask for him if by chance we dont see him when bring our cars in for service because we trust him. Thank you.
If you had to rate it between 1 - 10... I would definitely put it at 1 million. From closing it out and filling out the paperwork, to the finance manager working his magic and to the Overall exceptional, willingness to listen and Taylor the car buying experience to the customer (me), being informative on all aspects of my questions. I can't say enough how over joyed I am having the opportunity to purchase a car from VW. I want to appreciate you for even initiating this process. Thank you from a valued customer. Shout out to Sam and Damon the true ... Read More Google - May 1, 2026
Thank you very much I appreciate the help along the process for my new car
Jeff and his service team are the best in the business! Thank you all!
Jeff is a great advisor, attentive to his customers concerns. Willingness to help and find a solution.
Went in just a browse a bit as we were visiting from out of town and kind of like the prices for the vehicles that were being offered. Was in the market for an EV. They had my eye set on a Volkswagen but my daughter convinced us to get a Tesla. It's a nice little convenient red model y with the dual motors. Very easy to drive and has very intuitive controls and unique options. Damon and the rest of the crew at Ken Garff were very friendly and patient. And they assisted with the urgency of only ... Read More Google - Apr 29, 2026
Jeff and the entire crew are courteous and helpful. For nearly fifteen years I have been going there I have been treated very well.
Sam was a great help! He made the process fast, efficient and he’s very friendly! Most importantly, I love my new car!!
Did tire rotation, took about 1 hour.
This was the best experience I have had and Lisa was great!
Amazing sales and finance staff. Knowledgeable and very quick with process while making sure we understood what we were buying.
Lisa was amazing!! I have bought many cars in my lifetime but no process was as easy as this one! I would 💯 recommend buying a car from her! She is the best and she is no nonsense!!
I had a great experience getting my car serviced at Volkswagen in Gilbert. The service team was professional, efficient and kept me informed throughout the entire process. They explained everything clearly including what work was needed and why, With no pressure or unnecessary upselling. My car was completed on time. I really appreciate the attention to detail and excellent customer service.
I had a genuinely positive experience with the service team, and I especially want to highlight Steven Cobarrubias for the outstanding role he played throughout the entire process.
From the very beginning, Steven was incredibly responsive, communicative, and kind. As a first-time car owner, dealing with a major repair can feel overwhelming and intimidating, but he consistently took the time to explain what was going on in a way that actually made sense. He broke down complex mechanical issues into understandable terms, answered my questions without hesitation, and never made me feel like I was being brushed off or talked ... Read More Google - Apr 24, 2026
5 Stars for Sure!! - We've been working with Jeff Aguilar at VW Gilbert for the past 11 yrs, and he consistently delivers outstanding service. He always greets us with a warm welcome, makes our vehicles a priority, and has an excellent understanding of what the cars need and how to get the job done right. During my recent visit for a tire pressure check, Jeff thoroughly reviewed the vehicle and identified that an oil change was coming up and recommended servicing the transmission fluids as well. At the last minute, he also managed to order, deliver, and replace a couple ... Read More DealerRater - Apr 23, 2026
We had Exceptional service and quick turn around..Jeff Aguilar in service is outstanding and very professional. The best service and car dealership in Arizona.
The Dealership is great But the service department is fantastic. I have been using the Service Department for at least 15 years and I always have a great experience. The service Manager Jeff Aguilar is one of the best in the business, I can’t say how much he has helped me with getting my car serviced each and every time I go. I have purchased at least 4 Volkswagens from this dealership and they always deliver the best deals and great service. I will continue to purchase and support Ken Garff Volkswagen because of the great Service Team they have when ... Read More DealerRater - Apr 23, 2026
I have an amazing service team! Jeff Aguilar and his team always find out what's wrong with my car and get it d.one. i am so thankful for their expertise!
Factory software update and diagnostic request, on VW ID.4, done to a complete high standard. Straightforward and professional interaction with the service mngr and advisors,…excellent experience and high recommendation…the entire operation at this dealer, 5 star.
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Amazong! They got my car in last min when I booked it for the wrong date, had a windshield repair company contact me to arrange having my window replaced while my car was at the dealership getting other repairs done, and offered me a loaner vehicle while my car was there for 4 days. All of this was so convenient for me with 2 little kids and a husband who works out of town often it was no added stress for me to have this work done.
We have been servicing our vehicles at Ken Garff for many years. The service department is top notch and Jeff always listens to my concerns. Never disappointed. Recently, we purchased a new VW. The transaction was easy and seamless Lisa is always the salesperson you should ask for. Low pressure….very friendly and knows her product lineup well.
Lisa was a great sales person and this was the best car purchase experience I have ever had had!
Diego was a pleasure to work with. He made the whole experience very enjoyable
Lisa was so wonderful today! She was friendly, knowledgeable, and patient with all of my questions. She made the process of reviewing options easy and stress free. Such a lovely experience, thanks Lisa!!
Great service, Stephen was professional, and courteous
Dropped off my car for recall and done timely and my car looked beautiful after complimentary car wash!
Steve was both helpful and knowledgeable during my service visit at Ken Garff Volkswagen. Staff was friendly and helpful.
Marcus saavedra was very professional and knew what i was need when i came in for service today he was very fast and reliable. i highly recommend going to him if you need any help
Thank you to Jeff and all the staff at Len Garff VW. Appreciate the follow up and quick service. Always happy to take my vehicles there for service and maintenance. Best team in the Valley.
I highly recommend bringing your vehicle to Ken Garff VW in Gilbert. My experience was excellent. Everyone who helped me was amazing and very professional. Steve kept me up to date while my Atlas stayed for repairs.
For buying a car it was as good as it could get. Everyone was very friendly and not pushy. It was also very quick which was a plus.
I have been buying from this dealership for over 14 years. The service is amazing—especially Jeff Aguilar; he is a wonderful person who always helps you resolve any issue your vehicle might have. He is always in timel with everything—an excellent person in the service department. I am very grateful to him.
My family and I have had the privilege of working with the Ken Garff service team for the past 8 years, specifically Jeff Aguilar. We own several VW vehicles and our experience with Jeff is always seamless, he delivers efficient honest service and we appreciate his expertise. He is trustworthy and exceeds our expectations each and every visit. We are always greeted with professionalism and kindness! I would highly recommend him to any of our friends or family, thank you Jeff and KG service team for your elevated service you’ve given our family over the years!
Marcus went above and beyond helping me when I came in, he’s a very knowledgeable employee!
Great service and sales team is swift and awesome! Love Jeff and his great team
Marcus was very knowledgeable and respectful when dealing with costumers. He answered all my questions and also gave some input he is a very professional and a great representation of the company. I would recommend him to others to talk too.
Had a great service visit, staff was attentive and pleasant. Would recommend to anyone for service needs. Steven did a great job
Marcus was very professional in helping me. Very informative. I highly recommend Marcus to my friends and family
Great service and attention to warranty claims.