Customer Testimonials
I was recently at Ken Garff VW and had excellent service from the time I pulled in until the time I left. My battery had died but I made it there. There is always an associate there to keep you informed of all that is going on. I love that when your car is in going through diagnostics they send you a video explaining everything they see and what needs to be taken care of. I did need a new battery but fortunately it was still covered under warranty. My associate was so nice. They washed my car before bringing ... Read More Google - Nov 12, 2026
Excellent service all the way around!
This dealership is kinda far from my home, stoked I went…here is why…
I did visit several other VW dealers in the greater Phoenix area. Ken Garff was what I was expecting all along.
Damon was my salesman, no pressure, no greasy stereotypical car dealership tactics. Simply down to earth, clear as day again with zero pressure. I could genuinely tell he wanted to reach a deal as did I.
On to the Financing, there I signed with Tristan. Awesome guy, again…respectful straight forward and I also sensed a genuine care for ... Read More Google - Nov 11, 2026
Jeff let us know the oil change was going to take 45min. It took less than that. He’s amazing
Thank you to Sam & Colby for taking the time to help me find my next car and handling my transaction with great professionalism and care.
The service department has been great with my LEMON of a car. Steven my service advisor has surpassed expectations in customer service. I have unfortunately been back multiple times for multiple problems with my brand new car but Steven has made it as easy as it could be. Not sure I’d ever buy another Volkswagen but I will definitely recommend Steven to anyone who needs service here!
We wanted to wait a bit before leaving a review to see how things went beyond the initial purchase.
Mike, our salesman, was newer but upfront about it and had another team member assisting him. We visited twice on our own accord to avoid an impulse buy, and never felt pressured. Overall, a great and easy buying experience!
We did run into a couple of issues afterward that weren’t discovered during the purchase. While service can sometimes be hard to reach, they took care of us twice and covered items we’re very grateful for.
We never expected to ... Read More Google - Nov 6, 2026
Met quickly upon arrival and treated well. Received a ride home. Problems solved.
Great Experience
Very helpful and knowledgeable
Incredible staff. Lisa went above and beyond with helping us and Katelyn was very proactive with keeping me update with my vehicles status
The service dept was professional, communicative, and easy to work with.
I had the BEST car buying experience I have ever had here! Lisa was my saleswoman, and from start to finish, she was amazing. I came in, the car was ready. She had answers to all my questions. I asked for the best price OTD, and they literally gave me the BEST price! I was actually shocked. They allowed me to bring in my own mechanic for an inpsection, and after he gave me the all clear, I told Lisa I was ready to purchase. They also found me the best rate so far on a car loan on top ... Read More Google - Nov 1, 2026
Just bought a 2026 Jetta and had a great experience. Our salesman, Bryan, wasn't full of pressure and was very helpful. There was a lot of back and forth about the colors they had in stock but we ultimately got the one we wanted. Usually car buying causes me all kinds of stress and this was pretty easy.
My sales rep Lisa Chabrier was great as well as the man in the finance dept. over all a good experience buying a new Tiguan.
Great place !! Great service!! Friendly staff!! Top-tier experience!!
Lisa is such a genuine person. She works so hard for her customers. No matter what I asked, she responded with positivity.
⭐⭐⭐⭐⭐ Outstanding Customer Service – Truly Above and Beyond!
I want to take a moment to recognize the exceptional customer service I received from the team at Ken Garff Volkswagen, especially Marcus, Steven, and General Manager Jason.
What started as a very stressful and challenging experience with my vehicle turned into an incredible example of what genuine customer care, accountability, and professionalism should look like.
After experiencing significant mechanical issues that ultimately required a complete engine replacement, I was understandably concerned and frustrated. However, the level of care, communication, and commitment I received from this team made all the difference.
Marcus and ... Read More Google - Oct 24, 2026
Everything was great. Good service and they kept you advised of the progress on your vehicle. I'll visit them again.
We had a wonderful experience with Jeff and Marcus. The customer service was top-notch, the team was very attentive to the details, and the whole process was quick and efficient. We received the car back in fantastic condition.
Glenn, Michael, and Colby went out of their way to make the dealer experience very pleasant. I would recommend this dealership to anyone looking for the same customer service that I received.
The salesman was excellent and seemed to know everything I wanted to know about the car that I purchased.
Excellent service
We had excellent experience buying our Toyota Camry with Damon and Bryan. Highly recommend! We love ❤️ our car!
Buying a car made quick and easy! I showed up at the dealer at 715p, test drive, made a deal, signed docs and in less than 2hrs. We’ve bought many cars before and negotiation here was super easy! Our sales guy, Brian was great! Trent helped us get through our paperwork quick!
Great experience with Mike Rush for the purchase of a new car for my daughter! Easiest car buying process we’ve ever had!!
Marcus is great. VW is lucky to have such a customer service agent .
Great service. Kind of a drive for me but well worth the drive. Would highly recommend their service dept again!
My whole experience with the team at Ken Graff was great! Lisa is a great salesperson, and was a delight to work with!
This is the only dealership that I trust to purchase a vehicle from or to have my vehicle serviced at.
Sam was amazing to work with! He was patient, helpful, and made the whole car-buying process so much easier. He went above and beyond to help us, and I really appreciate everything! Highly recommend asking for Sam! 😊
Sam was the best! Very knowledgeable of the different packages and features on model of vehicle purchased. Went above and beyond for a difficult out of state purchase. Highly recommend
Huge shoutout to Myles for helping me get in exactly what I wanted! Made the whole “dealership process” so much easier! And I didn’t even have to go physically up there to get the deal done! ✅ Got the deal done pretty much in one day and then Myles delivered my beautiful car to my place of business so thank you so much! And shoutout to the financing manager Tristen for getting me squared away! Definitely would buy a car from them again and again. 😁
Great customer service. I had a good expirience. Highly recommend.
We had a great experience. Bought a used F250 from Rob S. We did not feel pressured and they sold it at a price we were both happy with. Thanks to the team.
They were on time and took care of me. Oil change and tire rotation with overall inspection, done quickly.
As far as I can tell, everything was done well as far as the service goes. I like the automatic alerts on the phone to keep customers apprised as to the status as the time goes on. Service advisor. Kaitlyn was very nice and helpful. No complaints.
I hate the car buying process but they made it quick, easy, and enjoyable.
Had battery go out, it was under warranty. They replaced and it was washed and ready to go in no time. Very pleased
Easy experience. Jarrod responded quickly to all my texts and questions.
Great service dept. Got me in on time, and we're done when they said they would be. Oil change, and a warranty recall. The employees were all very kind and respectful.
Our auto is a VW Tiguan and the 2nd one we have owned. Prior VW autos we owned over decades were convertible beetle, square backs and Passat. Having work done on our vehicles over many years and I can say the service manager, Jeff at Gilbert VW dealership is very good with us every time. Trust and confidence is huge these days and we feel like Jeff takes great care of us each time. We always ask for him if by chance we dont see him when bring our cars in for service because we trust him. Thank you.
Jeff is a great advisor, attentive to his customers concerns. Willingness to help and find a solution.
Jeff and the entire crew are courteous and helpful. For nearly fifteen years I have been going there I have been treated very well.
I had a great experience getting my car serviced at Volkswagen in Gilbert. The service team was professional, efficient and kept me informed throughout the entire process. They explained everything clearly including what work was needed and why, With no pressure or unnecessary upselling. My car was completed on time. I really appreciate the attention to detail and excellent customer service.
5 Stars for Sure!! - We've been working with Jeff Aguilar at VW Gilbert for the past 11 yrs, and he consistently delivers outstanding service. He always greets us with a warm welcome, makes our vehicles a priority, and has an excellent understanding of what the cars need and how to get the job done right. During my recent visit for a tire pressure check, Jeff thoroughly reviewed the vehicle and identified that an oil change was coming up and recommended servicing the transmission fluids as well. At the last minute, he also managed to order, deliver, and replace a couple ... Read More DealerRater - Apr 23, 2026
We had Exceptional service and quick turn around..Jeff Aguilar in service is outstanding and very professional. The best service and car dealership in Arizona.
The Dealership is great But the service department is fantastic. I have been using the Service Department for at least 15 years and I always have a great experience. The service Manager Jeff Aguilar is one of the best in the business, I can’t say how much he has helped me with getting my car serviced each and every time I go. I have purchased at least 4 Volkswagens from this dealership and they always deliver the best deals and great service. I will continue to purchase and support Ken Garff Volkswagen because of the great Service Team they have when ... Read More DealerRater - Apr 23, 2026
I have an amazing service team! Jeff Aguilar and his team always find out what's wrong with my car and get it d.one. i am so thankful for their expertise!
Lisa was a great sales person and this was the best car purchase experience I have ever had had!
Lisa was so wonderful today! She was friendly, knowledgeable, and patient with all of my questions. She made the process of reviewing options easy and stress free. Such a lovely experience, thanks Lisa!!
Steve was both helpful and knowledgeable during my service visit at Ken Garff Volkswagen. Staff was friendly and helpful.
Marcus saavedra was very professional and knew what i was need when i came in for service today he was very fast and reliable. i highly recommend going to him if you need any help
Thank you to Jeff and all the staff at Len Garff VW. Appreciate the follow up and quick service. Always happy to take my vehicles there for service and maintenance. Best team in the Valley.
I highly recommend bringing your vehicle to Ken Garff VW in Gilbert. My experience was excellent. Everyone who helped me was amazing and very professional. Steve kept me up to date while my Atlas stayed for repairs.
I have been buying from this dealership for over 14 years. The service is amazing—especially Jeff Aguilar; he is a wonderful person who always helps you resolve any issue your vehicle might have. He is always in timel with everything—an excellent person in the service department. I am very grateful to him.
My family and I have had the privilege of working with the Ken Garff service team for the past 8 years, specifically Jeff Aguilar. We own several VW vehicles and our experience with Jeff is always seamless, he delivers efficient honest service and we appreciate his expertise. He is trustworthy and exceeds our expectations each and every visit. We are always greeted with professionalism and kindness! I would highly recommend him to any of our friends or family, thank you Jeff and KG service team for your elevated service you’ve given our family over the years!
Marcus went above and beyond helping me when I came in, he’s a very knowledgeable employee!
Great service and sales team is swift and awesome! Love Jeff and his great team
Marcus was very knowledgeable and respectful when dealing with costumers. He answered all my questions and also gave some input he is a very professional and a great representation of the company. I would recommend him to others to talk too.
Had a great service visit, staff was attentive and pleasant. Would recommend to anyone for service needs. Steven did a great job
Marcus was very professional in helping me. Very informative. I highly recommend Marcus to my friends and family
Steve has always taken great care of my service needs any time I need help.
I love coming to Ken Garr Volkswagen! This place always takes great care of me. Steve is absolutely amazing and consistently delivers excellent results! 10 out of 10!
Great experience with Marcus Saavedra, he was knowledgeable, patient, honest, and truly cared about really helping me.
Marcus Saavedra was a star employee. Great experience overall, and have recommended to my friends and family.
Marcus Saavedra was really professional we had a good experience with him, he deserves a raise 👏👏
I enjoyed chit chatting with Marcus Saavedra, he was very nice and professional. He seems to enjoy his job.
I highly recommend Jeff Aguilar to anyone in the Phoenix area. Extremely friendly and reliable. He's been helping my family and I for almost a decade now. I have yet to meet anyone in this industry that helps people out the way Jeff does. Great guy!
There’s no one else I trust more with my cars than Jeff - always a pleasant experience here!
I had the best experience with Jeff in service recently. He was kind, extremely experienced and accommodating. I feel like he did everything he could to make my experience as painless as it could be. I will definitely return for all of my future needs!
Ive been using jeff as a advisor for about 15 years. His knowledge of volkswagen policy and procedures are second to none. His expertise with extended warranties [art in it self] goes above expectations for a typical service advisor. He continues to excel with staying in contact with me and warranty company. Who at times required so much of his time. Jeff is a credit to himself and ken garff volkswagen.
I had an amazing experience working with Jeff Aguilar, the Service Manager at Volkswagen in Gilbert. He is incredibly kind, caring, and professional, and truly goes above and beyond to help his customers. The level of service I received was excellent from start to finish. Jeff made the entire process smooth and stress-free, and I really appreciated his helpful and attentive approach. Highly recommend!
Bought several cars from these guys in the past, possibly looking at another car there, will never go somewhere else, Jeff in service department is absolutely the best and honest, as long as he still works there, I will be going there
We’ve been using Jeff Aguilar as our service adviser for the past 10 years and he’s been so nice to deal with. He’s always helped us and gone out of his way to make sure we receive the best service possible.
I recently had the opportunity to work with the Ken Garff service department and Jeff was my advisor. He went out of his way to ensure that my vehicle was safe and up to par and to notate if I needed any additional services. I’ll make sure I come back to Jeff and the team at Ken Garff when I need my next service.
Brought my VW Atlas in for service. Was greeted by Jeff Aguilar. From the first moment speaking with him I felt extremely comfortable. Jeff is amazing. Very friendly and knowledgeable and had my car ready sooner than he initially quoted. Top notch service and a top notch service advisor. Definitely go see Jeff with any of your service needs.
We’ve been going to the dealership service department for years, Jeff in the service department is always amazing! He is so friendly and makes the whole process so easy and seamless.
Always clean, always courteous and my car is done when they tell me it’s gonna be done and always available for a new car buyer with questions on the car
This is the second vehicle that we have bought from Austin this year and he has been phenomenal for both purchases. Austin and Lorin have went over the top for both of the car purchases. We will definitely be back for our next vehicle.
Lorin and Austin were amazing! Got me a sweat deal on a car! Two in the past 3 months! Great guys, great people, they make me enjoy dealerships again. Thank you guys!
The team here is amazing! Everyone answered all my questions and was a huge help! Thank you Sam and Colby!
They are always quick, friendly and efficient. I know I’m always going to be taken care of when I shop at this Dealership.
Bought a new Tiguan to replace our old one. Lisa was wonderful. Very helpful and professional. Very good experience.
My son and I took two test drives with the sales advisor by the name of Jack. His professional manner was outstanding and we want to thank Jack very much for the help that he gave us with the purchase of our car. Thank you Jack. You’re a great person.
The sales rep, Sam, followed up and let me know when the vehicle I wanted was in stock. He arranged a convenient time to come in and complete the deal. The sales process was efficient and I was in and out within a couple of hours.
Any time we bring in one of our VW's for service we receive prompt, professional service from Jeff. He is always friendly, thorough & knowledgeable of the services needed. Jeff is a tremendous asset to your dealership!
For anyone in the Phoenix metro area I completely recommend http://kengarffvwgilbert.com for service. They have never done me wrong and have actually helped me out I have several jams. This is my personal opinion I’m not a paid spokesperson just a thankful customer. Steve and Jeff do what they say and say what they do and that is all I ask.
Everyone we worked with were very friendly and very quick. We were in and out with paperwork signed in about an hour. Our new vehicle was clean, full tank of gas and ready to go.
All staff are very friendly and welcoming! Place looks nice and clean too! A lot of options to go from too as well! Lisa and Lorin were very accommodating! Even found the best deal for me! Appreciate the help and loving my new Atlas!!!!🚙🚙🚙
Took vehicle in for detail but Eric also updated infotainment along with doing maintenance service, that is very responsible of him and the enterprise. Thank you Now please have VW submit a good update for the Navigation app, make it more intuitive and UI friendly. LOL
All members of staff are always friendly and super knowledgeable. I always leave satisfied. You guys are the best!
Oil change and tire rotation completed in less than 30 mins thank you. See you in 6000 miles! highly recommended